Focus, attention and time are all very scarce resources. We live in a world where change, complexity and an overwhelming amount of choice, information, data and opinion bombard us on a daily basis. It’s so easy to spin out in busyness and confusion, so it’s important to have something to anchor you.
That’s where the power of a theme, focus or “Big Word” comes in.
Truly, I love the holiday season. Celebrating, relaxing with family and friends, appreciating the year and happily making plans for the New Year. At least that’s the theory.
The reality is that this time of year can be so stressful and frenetic. I’ve been talking to a lot of folks recently and there’s a theme of “Uh oh, the year is almost over and I haven’t done everything I set out to do. Argh, I failed.”
Have you ever been in a meeting where important issues were supposed to be discussed and decided, but you left the discussion with more questions and confusion than you had when you walked in? Or perhaps you’ve sat through meetings or retreats where a few outspoken people dominated the conversation to the point where you just gave up trying to have any input?
The pace of change is accelerating every day. The new norm for organizations, both private and public sector, is to be able to expect and adapt proactively and resiliently to that change.
Client care is supposed to be what happens when a client needs support in resolving a problem, right? It’s not supposed to be an example of irony or sarcasm.
Whether your business had tens of thousands of customers or just ten, the customer care experience speaks volumes about whether you value the client relationship or just the sale. It’s part of your ongoing marketing strategy to keep your clients happy, resolve any areas of dissatisfaction, and hopefully even turn your customers into happy ambassadors for your products and services.
Have you ever been to a meeting where you were so bored your greatest creative stretch was figuring out how to yawn without someone noticing? Perhaps you found yourself the victim of “death by PowerPoint” at a large event, where one speaker after the other barraged you with information and after the first 2 or 3 you started to tune it all ou
Team engagement. Maximizing team performance. Building leadership capacity within your team. Organizations, large and small, know how important it is to build the capacity and
For many of us, the ability to lead others them to take action, even into places that are unknown or outside their traditional comfort zone, isn’t a talent that many of us are born with – but that doesn’t mean those skills of persuasion and vision can’t be learned.
When things get bumpy, the natural human tendency is to hold on. This is a great strategy if you’re on a roller coaster ride, of course! But when you’re going through change at work or at home, it’s a tactic that can limit you, be costly and actually hamper your ability to adapt to change. There are unexpected strengths and solutions that can emerge from change, but you need to let go of the familiar first to discover them.
Engaging people in meaningful discussion in your meetings, retreats, Town Halls or offsites isn’t easy. One of the biggest challenges is gaining, and then keeping people’s attention long enough to have a useful dialogue and build the commitment you need to make change happen.
Meetings. Whether you love them or hate them, having conversations with colleagues is the most effective way we can work together to solve some of the challenging, complex problems organizations of all kinds face.
But how many times have you been in a meeting, or even a workshop learning something new, and…nothing happened afterwards. Research by Gallup asserts that 70% of change initiatives fail.
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